Semi-Private, Modified "Hop-On Hop-Off" Wine Tasting Tour from Paso Robles

Hi Brandi, I'm so happy to hear/read this! Thank you for your business and for taking the time to share your 5 Star Review! It was our pleasure! I look forward to having you "hop on" The Wine Line again in the near future! Thanks again! Cheers! Jason Westfall Owner The Wine Line

Hi Arash, thank you for your business and your feedback. I am sorry the experience was "awkward." Regarding payment, yes, that is normally taken care of upon pickup. I believe there was some kind of a parade or something that morning, and Don was not able to park, really, so I'm guessing that is why it was not done per protocol, and with the delay, he likely wanted to get you to your first winery appointment. However, since he forgot to do it upon stopping at your first winery, he should have waited until departure from there to take care of that. Also, it is our policy for our drivers only to advise as to timing while our customers are tasting in order to remain timely for their appointments. My apologies if that was not the case, and will touch base with him about same. Thank you for that insight. I am glad we were able to accommodate your last minute schedule/date change, as well as your considerable pickup location change, and tour/fare type to add lunch and tasting fees. Thank you again for your feedback, and for booking in the first place. These comments are invaluable and have been forwarded for due consideration. Regards, Jason Westfall Owner The Wine Line

Hi Patti, thank you for the 5 Star Review! I'm very happy you "had a great trip" and that Don and I "were excellent guides and chauffeurs." My apologies for the delay in acknowledging this. With the floodgates having been reopened, it has been flooding for months! So, we've been quite overwhelmed, while also understaffed (not for lack of trying), and are just a bit behind on things not directly related to upcoming tours (which are the priority…like yours was)! Either way, I still wanted to extend the courtesy of replying since you were thoughtful enough to share your satisfaction with our service. Thanks again and we hope to have you "hop on" again in the future! Cheers! Jason Westfall Owner The Wine Line

Hi Aprille, while I certainly appreciate the kind words for us/me, and am happy we were able to accommodate the tour, change things up so you were able to see different wineries, etc., and am sorry Viator did not get us the information you clearly submitted to them..this 1 star review dings us, NOT Viator! Therefore, if you could be so kind as to change the star rating to 5 stars (or whatever you feel The Wine Line deserves) so that it doesn't damage OUR ranking and reputation, we would REALLY appreciate it. You can keep the headline and content as is, so your thoughts get conveyed. Thanks again for your business and we hope to see you again soon…to visit the wineries you request then, too! Cheers! Jason Westfall The Wine Line OH: 805.610.8267

Hi Stepha…, thank you for this great 5 Star Review! I'm very happy to hear Bruce "was wonderful" "knowledgeable and personable." I'm also glad you noted, and got to see, the truly unique aspect of our (now COVID modified) "hop on, hop off' style service, in which customers visit the wineries either they have selected or we have recommended for their day, and not stuck with a group of people. My apologies for the delay in acknowledging this. With the floodgates having been reopened, it has been flooding for months! So, we've been quite overwhelmed, while also understaffed (not for lack of trying), and are just a bit behind on things not directly related to upcoming tours (which are the priority…like yours was)! Either way, I still wanted to extend the courtesy of replying since you were thoughtful enough to share your satisfaction with our service. Thanks again and we hope to have you "hop on" again in the future! Cheers! Jason Westfall Owner The Wine Line

Hi Sandie, thank you for this 5 Star Review! I'm very happy to hear Ivan "was very accommodating and a pleasure" and you enjoyed all of the vineyards you visited in your day. My apologies for the delay in acknowledging this. With the floodgates having been reopened, it has been flooding for months! So, we've been quite overwhelmed, while also understaffed (not for lack of trying), and are just a bit behind on things not directly related to upcoming tours (which are the priority…like yours was)! Either way, I still wanted to extend the courtesy of replying since you were thoughtful enough to share your satisfaction with our service. Thanks again and we hope to have you "hop on" again in the future! Cheers! Jason Westfall Owner The Wine Line

Hi Jenia, thank you for the 5 Star Reivew and that glowing headline! I'm so happy to hear your driver "was amazing" and that he made your "experience very delightful and was very accommodating." My apologies for the delay in acknowledging this. With the floodgates having been reopened, it has been flooding for months! So, we've been quite overwhelmed, while also understaffed (not for lack of trying), and are just a bit behind on things not directly related to upcoming tours (which are the priority…like yours was)! Either way, I still wanted to extend the courtesy of replying since you were thoughtful enough to share your satisfaction with our service. Thanks again and we hope to have you "hop on" again in the future! Cheers! Jason Westfall Owner The Wine Line

Hi M, thank you very much for this 5 Star Review! I'm so glad you "had a fantastic experience." I'm also happy to hear that Jeremy was "punctual, very knowledgeable, offered recommendations and some fun facts." My apologies for the delay in acknowledging this. With the floodgates having been reopened, it has been flooding for months! So, we've been quite overwhelmed, while also understaffed (not for lack of trying, and are just a bit behind on things not directly related to upcoming tours (which are the priority…like yours was)! Either way, I still wanted to extend the courtesy of replying since you were thoughtful enough to share your satisfaction with our service. Thanks again and we hope to have you "hop on" again in the future! Cheers! Jason Westfall Owner The Wine Line

Hi Carolyn, thank you for taking the time to write these kind words! I'm so happy to hear "Bruce was great" "fun and friendly" and had "very good communication and handled (your) every need!" I'm glad you felt it was a very "easy and enjoyable afternoon." My apologies for the delay in acknowledging this. With the floodgates having been reopened, it has been flooding for months! So we've been quite overwhelmed, while also understaffed (not for lack of trying) and are just a bit behind on things not directly related to upcoming tours (which are the priority…like yours was)! Either way, I still wanted to extend the courtesy of replying since you were thoughtful enough to share your satisfaction with our service. Thanks again and we hope to have you "hop on" again in the future! Cheers! Jason Westfall Owner The Wine Line