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Pompeii reserved entrance with audioguide

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Pompeii, Italy
Pompeii reserved entrance with audioguide

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants10 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 hours  (Approx.)
iconOffered in: English and 6 more
Good for avoiding crowds

Overview

Saved to wishlist!
Admission tickets to the archaeological area + skip the line ticket
Audioguide
Assistance at the meeting point
WIFI at the Meeting Point
Hotel pick-up/drop-off
Food/Beverage
Guided Tour
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • All participants who are over 12 years old must present one of the following: proof of full vaccination, proof of first vaccination administered at least 15 days ago, proof of a Covid-19 infection in the past 6 months, or a negative test taken no more than 48 hours before the activity starts
  • Most travelers can participate
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY TOURISTATION
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Pompeii reserved entrance with audioguide?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Pompeii reserved entrance with audioguide.
Q:
What is the social distancing policy during Pompeii reserved entrance with audioguide?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Pompeii reserved entrance with audioguide.

Traveler Photos

Traveler Tips


  • "It’s important to arrive at the booked time as the access is timed." See review
  • "Struggled to find where to pick up tickets at Pompei, staff at the site not very helpful, but once sorted had a great day!" See review

Reviews

3.0
star-3
17 Reviews

Reviews by Viator travelers

Showing 1-8 of 17 reviews
star-2
What a Cluster F....
Beth_M
, Oct 2021
Oh where or where do I begin?? Well, besides the absolute fiasco it took to actually get to Pompeii which should of taken 30 minutes from Napali Centrale, now included a 3 hour train trip thanks to issues with the tracks, we finally arrived in Pompeii. The description as to where to pick up the tickets was incredibly vague. We couldnt find the place and ended up getting sent to four different locations in an attempt to find our tickets. Even putting in the GPS location into GoogleMaps didn't locate the place. So after 3 trains, and another hour running around trying to locate our tickets BEFORE being able to even enter Pompeii 2.5 hours AFTER of entrance time. Once we finally were inside, it was incredible. Highly recommend to Viator to come up with a way to simply email an entrance ticket to avoid the hastle of trying to locate a redemption location in a foreign country.
star-1
Awful experience
Heather_O
, Sep 2021
We couldn’t find the location to get the tickets and no one we asked knew where it’s, so we ended up buying tickets again. We walked around for an hour in the heat. We would like a full refund.
icon Response from Host , Sep 2021
Dear Customer, we apologies for the inconvenience. As per product and voucher description, customers are requested to redeem their voucher at the office (we are just in front of the Pompeii archaeological area main entrance). The address and contact number are clearly reported on the voucher. You should contact us and our staff could easily come and assist you. If you can provide your mail address, we will scan and send you tickets prebooked and prepaid for you. Best regards,
star-1
Terrible
Ruth_A
, Aug 2021
I could not get my tickets as the booth was closed. I had to buy new tickets. Great experience! I will not do it again for anything...
icon Response from Host , Aug 2021
Dear Customer, As per tour description, customers are requested to report at the office to redeem the voucher and collect the official tickets and the Auduoguide. The office is regularly open from 8:30 to 16:30 and there is an emergency 24hrs operation contact reported on your voucher. We hope to see you soon Regards
1 traveler found this review helpful
star-1
Don’t waste the money
Brianna_B
, Jul 2021
Couldn’t find place to get tickets very bad experience. Got so hot and tired just trying to find location I couldn’t go into Pompeii because I’m disabled and the search just to get tickets exhausted me too much to even go. It was a waste of money and loss of a lifetime dream to see it. It took us 2 hours to find location because no one knew where office was and we didn’t have phone to call and no one let us use theirs till we were in tears.
icon Response from Host , Jul 2021
Dear Customer, we apologise if you faced all these problems. We have a central office next to the entrance of the Archeological Area. It is clearly reported on the voucher, bothe the address, landiline number of the office and mobile contact ops 24hrs. we care of your feedback and we will try to improve the information on the voucher Regards
1 traveler found this review helpful
star-5
A good way to visit Pompei without stress
Claudia
, Jul 2021
The audio guide was excellent. The staff that gave us the tickets was professional and polite. It’s important to arrive at the booked time as the access is timed. The ticket office is just around the corner
1 traveler found this review helpful
star-4
Pompei trip
T_L
, Sep 2020
Struggled to find where to pick up tickets at Pompei, staff at the site not very helpful, but once sorted had a great day!!
icon Response from Host , Sep 2020
Dear Cathy, Thank you for contacting us, we are sorry for the inconvenience. At Touristation we always try to provide the best possible service to our customers so it’s disappointing to hear that was not the case with your tour. We are looking forward to hearing back from you. Best regards, Touristation Team
star-3
Audio Guide - naja, lieber menschlichen Guide buchen
Eveline_K
, Sep 2021
Die Dame, wo wir die Tickets und den Audio Guide bekommen haben, war überaus freundlich und hilfsbereit. Hat sogar ein bisschen deutsch gesprochen :) das mit dem Audio-Guide ist etwas schwierig handzuhaben. Denn die Bezifferung im Gelände hat nichts mit den Ziffern am Audio-Guide Plan zu tun. Das hat mir die Dame auch erklärt. Aber es ist tlw. sehr schwierig die richtige Stelle zu finden, wo sie einem etwas darüber erzählen. Auch wird einiges erzählt, wo aber die Türen in dem Raum oder Haus verschlossen sind. Also man hört es nur, man sieht aber nichts. Was sehr schade ist. Ich würde auf jeden Fall eine Tour mit Guide empfehlen. Hätte ich auch genommen, aber leider war zu unserem Termin kein deutscher Guide verfügbar. So haben wir sicher einiges nicht mitbekommen. Also unbedingt mit einem menschlichen Guide buchen.
star-3
Un peu désorganisé
Michel_B
, Jul 2021
Quelques petits couacs qui sont à régler pour une meilleure organisation, par exemple la délivrance de 2 tickets identiques, ce qui a obligé de rebrousser chemin à l'entrée et de perdre du temps

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